REFUND POLICY

FruityNest

Effective Date: September 12, 2026

1. TRY BEFORE YOU BUY

FruityNest can be downloaded and used free of charge. The free version includes a set of features available without payment, and the premium (Pro) features can be tested during a one-time free trial — no payment required. The exact set of free and premium features is shown within the application and on our website and may change over time. A Pro subscription or a Lifetime license (one-time payment) can be purchased from your account dashboard once the trial has ended, so you always have the chance to make sure FruityNest works for you before paying.

2. PAYMENTS ARE HANDLED BY PADDLE

All purchases are processed by our merchant of record, Paddle (Paddle.com Market Limited, UK, and its affiliates). When you buy a Pro subscription or a Lifetime license, the transaction is with Paddle, and refunds are issued by Paddle to your original payment method. Paddle's Checkout Buyer Terms (https://www.paddle.com/legal/checkout-buyer-terms) apply to your purchase.

3. YOUR 14-DAY RIGHT OF WITHDRAWAL (UK / EU CONSUMERS)

If you are a consumer in the United Kingdom, the European Union, or another region with equivalent consumer protection laws, you have the right to withdraw from your FIRST purchase — the first payment of a new Pro subscription, or a Lifetime license — within 14 days of the purchase date and receive a full refund. This right applies to the first payment of a new subscription and to a Lifetime license purchase; where required by law, it may also apply to certain renewals (for example, yearly renewals for UK consumers). When a refund is issued, the subscription or Lifetime license is cancelled and your account returns to the free version.

4. RENEWALS

Subscriptions renew automatically at the end of each billing period. You can cancel at any time before renewal — Pro features remain active until the end of the period you have paid for.

If your subscription renewed and you did not intend to continue, contact us within 14 days of the renewal charge. We will review such requests sympathetically, and where the renewed period has not been meaningfully used, we will normally issue a refund.

5. TECHNICAL ISSUES

If a technical problem on our side prevents you from using the Pro features you paid for, please contact us with a description of the issue so we can help. Where the problem takes time to fix, we compensate the affected time by extending your subscription: your next billing date is moved forward by a number of days that we determine based on the inconvenience caused, free of charge. A monetary refund for the affected period is issued where required by law.

6. HOW TO REQUEST A REFUND

You can request a refund in either of these ways:

Reply to your Paddle order confirmation / receipt email, or use the help link it contains (this goes directly to Paddle)
Email us at contact@fruitynest.app with the email address used for the purchase and, if possible, your Paddle order number

Approved refunds are returned to your original payment method, typically within 5–10 business days and no later than 14 days.

7. WHERE REFUNDS MAY BE DECLINED

Refunds may be declined in cases of fraud, abuse of the refund policy (for example, repeated purchase-and-refund cycles), or violations of our Terms of Use. When a refund is issued, access to Pro features ends.

8. YOUR STATUTORY RIGHTS

Nothing in this Refund Policy limits your statutory rights as a consumer, including rights you may have under the laws of your country of residence. This policy is applied alongside Paddle's refund policy (https://www.paddle.com/legal/refund-policy).

9. CONTACT

Email: contact@fruitynest.app

Website: https://fruitynest.app

Postal address: FruityNest (Stanislav Barantsov & Maryna Huz) 5 Brayford Square London E1 0SG United Kingdom